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Shipping policy


Delivery charges are the amount payable for delivery of the item ordered. Delivery charge varies from item to item and location to location. Delivery charges are shown in your Cart while placing your order and will be automatically added to your total amount payable.

Delivery Processing

Order processing cut off time is 6 pm, Monday to Friday. Which means any order placed prior to 6 pm shall be processed as on order for that day? Any order placed after 6 pm shall be processed the following day. Orders placed on Saturday and Sunday will be processed on Monday.

Delivery Timeline (Outside Bangalore Orders)

Standard Delivery will have an average delivery time of 3 to 4 business days. However, this is subject to change based on a variety of factors such as availability of the product, holidays, delivery location etc. it can even take 10-12 days. In such cases you shall be duly informed of the delay in shipping. Standard Over Land delivery is for products in excess of 2 kgs in weight and has an average delivery time of 7 to 8 business days. Please note that business days exclude public holidays and Sundays.

If you wish to have the product delivered earlier please contact us regarding the same. Please note that in such cases there might be an additional delivery charge.

Delivery Timeline (Within Bangalore Orders)

Subject to the Delivery Processing mentioned above, orders can take anywhere between 48-72 hours. However, this is subject to change based on a variety of factors such as availability of the product, holidays, delivery location etc. and can even take 5-7 business days.

Hidden Costs (sales tax, octroi etc.)

There are NO hidden costs when you make a purchase on Flattummies. Prices listed on the website are inclusive of all taxes. Delivery charges, when applicable, shall be directly added to your cart at the time of placing the order and will be clearly shown.

Unserviceable Areas

If you’re residing in a location that is unserviceable and still wish to purchase a product we can find alternative means to deliver it to you. Please contact us should you wish to avail of this option. In such cases the entire cost of delivery shall be borne by you. Details of the cost, estimated delivery time, etc. shall be provided to you accordingly.

Cash on Delivery (CoD)/ Payment on Delivery (PoD)

We do not accept CoD/PoD orders at this point of time.

Availability of Products

Product availability depends on various factors. Each product shall be shown under any one of the following statuses –

In Stock - It means that the product is currently in stock with our Vendor and can be dispatched within 1-2 business days.

Out of Stock – It means that such product is out of stock. Vendors usually take longer to get fresh stock of such products.

Large Volume/Weight Based Charges

If your order weight is more than 1 KGs, there may be additional shipping charges which you will be informed of by our operations team. These charges will only be discussed in special circumstances when the order volume or weight exceeds standard package sizes for PAN-India delivery.

Cancellation

Orders can be cancelled at any time prior to the order being dispatched after which it shall not be liable for cancellation/return if the aforementioned criteria are met.

Returns

Please refer to our Returns Policy.

Internationally Delivery

We usually don’t deliver orders outside India but if the need is dire then we can arrange for the same. Cost of delivery is to be borne entirely by the customer in such cases. Please contact us for further details.